Support

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Documentation

Our documentation covers common questions, setup guides, and product details. We recommend using it as a first point of reference whenever you need guidance or support. If question isn’t addressed in the documentation, feel free to reach out to us over email.

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Dashboard

Feature requests & bugs can be reported through the “Feedback” button found in the sidebar, bottom left of your Polar dashboard.

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Email

You can reach us at support@polar.sh. We typically respond within 24–48 hours on weekdays for customers and active merchants, and prioritize questions related to ongoing billing, payouts or payments. Please note that during periods of higher request volume, response times may occasionally be longer.

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Merchant Account Reviews

Account reviews are typically performed within 7 days, but can take up to 14 days to complete, depending on volume, weekends, and holidays. More information on our account reviewal process can be found in our Account Reviews documentation