Automate Customer File Downloads

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Sell Digital Products

You can easily offer customers and subscribers access to downloadable files with Polar.

• Up to 10GB per file
• Upload any type of file - from ebooks to full-fledged applications
• SHA-256 checksum validation throughout for you and your customers (if desired)
• Customers get a signed & personal downloadable URL

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Create Downloadable Benefit

1. Go to Benefits
2. Click + Add Benefit to create a new benefit
3. Choose File Downloads as the Type

You can now upload the files you want to offer as downloadables for customers.

1. Drag & drop files to the dropzone (Feed me some bytes)
2. Or click on that area to open a file browser

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Change filename

Click on the filename to change it inline.

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Change order of files

You can drag and drop the files in the order you want.

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Review SHA-256 checksum

Click on the contextual menu dots and then Copy SHA-256 Checksum

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Delete a file

Click on the contextual menu dots and then Delete in the menu. Active subscribers & customers will lose access too! Deleting a file permanently deletes it from Polar and our S3 buckets except for the metadata. Disable the file instead if you don’t want it permanently deleted.

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Disable & Enable Files

You can disable files at any point to prevent new customers getting access to it. Existing customers retain their access Customers who purchased before the file was disabled will still have access to legacy files. Only new customers will be impacted. Enabling or adding files grants access retroactively In case you add more files or re-enable existing ones, all current customers and subscribers with the benefit will be granted access.

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Flagged Files

Polar scans every uploaded file for malware. If a scan detects a threat, the file is marked with a Malicious file detected badge in your dashboard and every member of your organization receives an email.

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What you can do

Most detections are false positives on legitimate software, often unsigned installers, packed executables or tools that modify other programs. Start by finding out which case you are in.

1. Check the detection. The email names the detected threat. Copy the file’s SHA-256 checksum from the contextual menu and look it up on a multi-engine scanner such as VirusTotal to see which antivirus engines flag it.
2. If the file may really be infected, rebuild it on a clean machine, upload the new version and delete the flagged file. Every upload is scanned again.
3. If you believe it is a false positive, report the file to the antivirus vendors that flag it through their false positive forms. Signing your executables with a code signing certificate also makes false positives less likely. Once a vendor clears the file, upload it again.
4. Contact Polar support with the file name and checksum. We can request a review of the scan result from our malware scanning provider.